Written by Tyler Schmidt
Trimet Building Products, a Calgary-based manufacturing company with a 23-year history, has grown into a team of nearly 40 employees under the leadership of Managing Director Clayton Peters . After spending over a decade with the company, Clayton took the helm with a vision to organize and streamline Trimet’s operations for sustainable growth. Facing the challenges of transitioning from a “mom-and-pop shop” to a more structured organization, Trimet turned to RIVR Solutions for help.
When Clayton first reached out to RIVR Solutions, Trimet was dealing with undefined processes, unclear expectations, and a lack of formalized structures like disciplinary protocols or performance systems. Frustrated by the disorganization, Clayton sought to build a solid foundation that would enable the company to support its ambitious goals for growth. This pressing need set the stage for RIVR Solutions and Greg Hastings to step in.
RIVR Solutions worked closely with Clayton and his team to address these challenges. They developed a comprehensive organizational chart, created process mapping, and established clear job descriptions. Leadership training was implemented to empower the management team and supervisors, and a standardized process for performance reviews was introduced. Additionally, an employee handbook was created to align expectations for the entire staff. Throughout the process, Greg Hastings demonstrated a thoughtful approach by identifying key areas needing improvement while preserving existing structures that were already effective.
The results of RIVR Solutions’ work were significant and transformational. Trimet saw immediate benefits, including a stronger administrative foundation, improved clarity for employees, and streamlined processes that set the company up for lasting success. Clayton also noted a cultural shift within the team, as the changes highlighted “rising stars” who embraced the improvements, while also identifying individuals who resisted the new direction. With these shifts, Trimet created a more cohesive and aligned workforce. The company’s operational efficiency supported its impressive annual revenue growth, which soared from a consistent 20% to an exceptional 50% during the implementation phase.
Reflecting on the experience, Clayton highly recommends RIVR Solutions and the expertise of Greg Hastings. He commended Greg’s approachable and collaborative style, which made him relatable to staff while fostering buy-in from the entire team. Clayton emphasized that RIVR Solutions’ services are invaluable for both early-stage companies laying their foundational structure and more established businesses seeking to fine-tune their operations.
Looking back, Clayton credits RIVR Solutions for helping Trimet build the structure and systems necessary to support its vision of sustainable growth. “Greg and his team made it possible not only to achieve our goals but to ensure our long-term success,” Clayton shared. Trimet is now better positioned than ever to take on the future, thanks to the partnership with RIVR Solutions.
